While trying to figure this one out, you can always check the Windows Application logs for error codes and Google them – problem here is that most of the error codes only “generally” describe the issue and you can find really basic solutions for this issue or a really complex ones too. 🙂

This crash can occur while opening the application, or while trying to open any file (or while creating a new one). A one of the typical error logs is for example:

Faulting application name: VISIO.EXE, version: 15.0.4481.1501, time stamp: 0x510063dd
Faulting module name: VISLIB.dll, version: 15.0.4481.1501, time stamp: 0x510062e5
Exception code: 0xc0000005

But what you can try, from the most basic one (and most user-friendly one):

  • MS Visio repair
    • START -> Control Panel -> Applications and features -> Uninstall a program -> find MS Visio -> Change -> Repair (online repair if available)
  • Disable hardware acceleration in Visio
    • If your Visio starts just fine and crashes only when opening/creating a file, you can navigate to File -> Options -> Advanced and here try to find and disable use of hardware acceleration.
    • If your Visio crashes immediately at startup, try opening it in safe mode: START -> type in “visio /safe” and proceed with disabling hardware acceleration
  • Clean Visio re-installation
  • Graphic driver update