While trying to figure this one out, you can always check the Windows Application logs for error codes and Google them – problem here is that most of the error codes only “generally” describe the issue and you can find really basic solutions for this issue or a really complex ones too. 🙂
This crash can occur while opening the application, or while trying to open any file (or while creating a new one). A one of the typical error logs is for example:
Faulting application name: VISIO.EXE, version: 15.0.4481.1501, time stamp: 0x510063dd
Faulting module name: VISLIB.dll, version: 15.0.4481.1501, time stamp: 0x510062e5
Exception code: 0xc0000005
But what you can try, from the most basic one (and most user-friendly one):
- MS Visio repair
- START -> Control Panel -> Applications and features -> Uninstall a program -> find MS Visio -> Change -> Repair (online repair if available)
- Disable hardware acceleration in Visio
- If your Visio starts just fine and crashes only when opening/creating a file, you can navigate to File -> Options -> Advanced and here try to find and disable use of hardware acceleration.
- If your Visio crashes immediately at startup, try opening it in safe mode: START -> type in “visio /safe” and proceed with disabling hardware acceleration
- Download and install KB2878322 (Visio 2013 only)
- https://support.microsoft.com/en-us/help/2878322/update-2878322-for-visio-2013-june-10-2014
- Even though I thought I had fully-updated Visio, this update totally skipped me for some reason. After installation of this bug-fix the Visio no-longer crash
- Clean Visio re-installation
- Graphic driver update